Q: How do I find out my Northwestern Mutual ID if I do not remember it?
Your financial representative and his/her office staff has access to your Northwestern Mutual ID but not your password. You may also call the Northwestern Mutual customer service line to retrieve your login information. Please call the Northwestern Mutual customer service line at 866-950-4644, option 1 Monday-Friday from 7:30 AM- 5 PM Central time if you have any questions.
Q: How do I reset my password?
If you have already logged into NMIS Online you can reset the password yourself. Select the Profile tab and then User Profile. Click on the Change Security Profile button to go through the steps of creating a new password. If you cannot remember your security questions or encounter any issues with the password reset process, please call the Northwestern Mutual customer service line at 866-950-4644, option 1 Monday-Friday from 7:30 AM- 5 PM Central time if you have any questions.
Q: How do I apply for web access?
You can secure access for NMIS Online by clicking on the Enroll Now button located on the login screen at the following address--http://www.nmis.nmfn.com. You will be prompted through a registration process for your account number and other information to identify yourself, followed by a login ID, a password, a security image and security questions. Northwestern Mutual customer service line at 866-950-4644, option 1 Monday-Friday from 7:30 AM- 5 PM Central time.
Q: Can I access my Life Insurance, Disability Insurance or Northwestern Mutual annuities through NMIS Online?
No, NMIS Online is used to view investment accounts held with Northwestern Mutual Investment Services and the Northwestern Mutual Wealth Management Company. Please navigate to www.northwesternmutual.com and click Access your Accounts at the top of the screen. The menu will show a list of different login options separated by product groups. The first menu item, under Northwestern Mutual Life, Disability and Annuities, will lead you to the sign on page for those products. For assistance with these products, please call 866-950-4644, option 1 Monday-Friday from 7:30 AM- 5 PM Central time.
Q: Who can I speak to if I need help signing on to the NMIS Online website?
Please call your Financial Representative and/or their office for assistance. You may also call the Northwestern Mutual customer service line at 866-950-4644, option 1 Monday-Friday from 7:30 AM- 5 PM Central time.
Q: When I sign on, I see a notification and not my accounts. Am I signing on correctly?
We will display messages of importance to our customers on our website periodically after login. These messages may include information about site maintenance, holiday hours for securities markets or other important industry news. Please click on the button below the message to continue on to your account information.
Q: Which internet browsers do you support?
NMIS Online supports the current and previous two versions of the following browsers:
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Q: I think my security has been compromised. How can I get a new ID/password and delete the old one?
Please call the Northwestern Mutual customer service line immediately at 866-950-4644, option 1 Monday-Friday from 7:30 AM- 5 PM Central time.
NMIS Online provides private, secure communications. The confidential account information and transactions are secured (encrypted) with the latest Netscape Secure Commerce Server technology, the best in the industry. Additionally, members are required to access their account using one of the latest secure browsers such as Netscape Navigator or Microsoft Internet Explorer.
When a member logs into his or her account, the encrypted (secure) areas can be easily identified by two characteristics. The first distinction is the location (URL). Pages using encryption will have URLs that begin with https:// (instead of http://). The second characteristic is the key icon that appears in the lower left corner of the browser. The key (or lock, for Microsoft Internet Explorer users) will appear whole rather than broken in half.
Our servers also use "cookie" technology to ensure the account's confidentiality and security, to make it easier for the users to navigate through the Internet site, and to enable them to create customized information on the Internet site based on input they decide, including model portfolios.
A “cookie” is a temporary Security ID number assigned by the internet site to a browser each time a user logs in (like a visitor’s ID badge) that lets him or her move from page to page within password-protected areas of the internet site. The user may even leave the site and return, without having to login each time he or she clicks to view a new page. The “cookie” is valid for 30 minutes after login, and will expire 30 minutes after login or immediately after logout or closing of the browser.
Note! You should not deactivate a browser’s “cookie.” The latest browsers give users the option of disabling the “cookie.” Doing so means a visitor’s ID badge cannot be implanted or read from their browser, and an investor will not be able to move freely from page to page.
The use of “cookies” is intended to safeguard an account’s confidentiality and to make site navigation and retrieval of customized information easier, more efficient and more convenient. We will not implant or retrieve information from a browser for any other purpose.
Q: Why do I need to choose a picture when I set up my NMIS Online login?
The process of selecting a picture is aimed at preventing phishing attacks. A user has to select a picture to support Mutual Authentication between the user and NMIS site during login. The next time when a User logs in, before entering his password, he should be shown the picture that he selected. This way the user can be sure that he has landed on the correct website and his credentials are being sent to the site he intended to login to. Entering an invalid user id would display a dummy picture and phrase which is an indicator that there is something wrong.
Q: Do I need to answer all of the security questions when setting up my access?
Yes, distinct answers need to be given for every question. You may choose a different question than what is displayed by clicking on the drop down arrow next to the question and choose from the list of questions available. No punctuation, spaces or other special characters are allowed in your answers. Your answer must contain at least three characters.
Q: I am receiving a message stating that your certificate has expired. Why is that?
This is most likely due to an expired version of a browser. For example, if you download a beta version of a browser, usually you will only have 30-60 days to use that browser before it expires. If a particular browser has expired, then the web site will not be accessible to you. You should download another version of a supported browser.
Q: Can I access NMIS Online with my mobile device?
NMIS Online does not officially support mobile devices. Recent mobile devices with fully-functional web browsers (such as the Apple iPhone) are able to access NMIS Online, but certain features may not display or function exactly as they do on desktop or laptop computers.
Q: Who is eligible to view their accounts online?
All account holders and primary participants can view accounts online.
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Q: Is there a fee for our online services?
There is no fee associated with registering for access, viewing account information or the download of data on NMIS Online.
