The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 521 |
| Houston, TX | 373 |
| Washington, D.C., DC | 247 |
| Philadelphia, PA | 242 |
| Seattle, WA | 239 |
| Atlanta, GA | 216 |
| Denver, CO | 203 |
| San Francisco, CA | 147 |
| Sacramento, CA | 139 |
| Orlando, FL | 135 |
| Indianapolis, IN | 135 |
| Miami, FL | 129 |
| Boston, MA | 122 |
| Detroit, MI | 117 |
| Portland, OR | 113 |
| Minneapolis, MN | 107 |
| Brooklyn, NY | 99 |
| Jacksonville, FL | 91 |
| Oakland, CA | 88 |
| Littleton, CO | 86 |
| Salt Lake City, UT | 83 |
| Baltimore, MD | 82 |
| Pittsburgh, PA | 69 |
| Tampa, FL | 63 |
| New York City, NY | 59 |
| San Jose, CA | 58 |
| Tacoma, WA | 46 |
| Reno, NV | 45 |
| Saint Paul, MN | 40 |
| Albuquerque, NM | 38 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
listicles (@listicles2) reported Launch of Streaming Service1. Netflix 20072. Apple TV 20073. Hulu 20084. TV Anywhere 20095. Amazon Prime Video 20116. Xumo 20117. Fubo TV 20158. Dish Network Sling 20159. Comcast Xfinity 201510. Disney+ 2019#lists #streamingservice
- Risha Zuckerman (@RishaZuckerman) reported
Just learned that @comcast in FL is going to charge my dad ~$1000 in fines because he couldn't notify them in time because my stepmom was in the hospital for an emergency and passed away 72 hrs later. So my dad loses his wife suddenly and Comcast wants to fine him for being late.
- Jason Scrofani (@JasonScrofani) reported
@Xfinity Well, still no resolution. Xfinity wants me to use their modem even though my modem and router are better, so they sent me a modem and they can't connect it. 3 agents can't figure out how to connect their own equipment which I don't need. Their app for Android & ios is broken
- Raffy (@rafwilli23) reported
@Xfinity takes the cake worst internet AND customer service!
- bobet 😷🇵🇭🇺🇸 (@nbanas9) reported
My internet just went down. Been down all morning. Maybe time to find a new provider. I am working from home and can't seem to get the right support. A person from India is chatting with me right now. What kind of support is that? #comcastsucks @Xfinity #xfinitysucks
- dad? (@Jakeschmeyer) reported
Xfinity has by far the worst customer service. I swear I have to call them at least once a month and they never know what the hell is going on.
- Mark Devereaux (@MDreaux) reported
@Kev_Campbell @comcastcares Man you know you can’t have cable service without the cable company normal 💩. They have gotten better over the years but it’s still 💩.
- Patrick griffith (@1shemprock_) reported
@comcastcares they write me like they care they want to do whatever they can do to help but really all they want to do is get the money they don't care about me or my family or your family anybody only want to do is collect the money acting like Ebenezer Scrooge there's realneed
- Jeanne T. Lambert (@jtlambert2014) reported
@AynRandPaulRyan My beep was an old Verizon installation from someone that had moved out. I had Comcast, so equipment was never removed. It was saying the battery needed to be replaced. Random and annoying
- Hemmi Lee (@LeeHemmi) reported
@Xfinity I called prior to getting the service about my separate unit number. I wake up this morning with my services cut off when I never canceled but the guy I spoke with insists that I did. Still waiting for them to call me back and put my services back on
- Wade (@markey_wade) reported
@Mark_J_Boyle Mark, I do have both with Xfinity for the last 4 years and no problems at all with their service. I pay $228 a month with my security system bundled as well.
- Patrick griffith (@1shemprock_) reported
@Xfinity @comcast @comcastcaresXfinity only cares if they're getting their money they act like they care about families that are in need but then when there's a need they are unable to help actions speak louder than words
- Ry! 💫 (@ryanrrs) reported
What ******** @Xfinity I was doing a WoW mythic dungeon last night and you cut my internet!
- Michael Fenlon (@michaelfenlon0) reported
@JonathanFitzEV @skytv They're owned by Comcast now Jonathan and, from personal experience, it will get worse. Comcast is the worst company I've ever dealt with by a long way!
- Bl'ast! Hard Cheese (@wpwend) reported
Seriously really fed up with @comcast @Xfinity whatever you call yourself these days. I can't grade term papers if the internet crashes every 5 minutes!! It's been horrible all semester and another semester of this will be insufferable. Fix your network!
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